Privacy Policy

dhkspets.com recognizes that its customers, visitors, users, and others (known collectively or individually as "Users") who use www.dhkspets.com (the "Website") value their privacy. This Privacy Policy applies to all of the products, services, and Websites offered by dhkspets.com, and details important information regarding the use and disclosure of User information collected on the Website.

  • Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and the dhkspets.com Terms of Use.
  • dhkspets.com Privacy Policy applies only to Websites and services that are owned and operated by dhkspets.com. While other Websites may be displayed as links from within dhkspets.com, those sites are owned and operated by others, and they may have different privacy policies. When linking from dhkspets.com to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites.
  • We may use third-party advertising companies to serve or track ads on our website and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.

Information Collection and Use

General

  • dhkspets.com does not require that you register in order to view its products or User comments. Registration is required to use certain interactive features such as product redemption.
  • dhkspets.com collects personal information when you register with dhkspets.com, when you visit the Website, when you make a redemption, or any time you provide information to dhkspets.com about yourself. dhkspets.commay combine information about you that we have with information we obtain from business partners or other companies.
  • dhkspets.com automatically receives and records other non-personally-identifying information ("Non-Personal Information") on our server logs from your browser even if you do not register with dhkspets.com for example, your IP address, dhkspets.com cookie information, and the pages you visit.
  • dhkspets.com uses Non-Personal Information for the following general purposes: to customize the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients.

Registration

  • In order to participate on this Website, we request certain personally identifiable information from you on the registration form and require you to create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. When you register with dhkspets.com and sign in to our services, you are not anonymous to us.
  • You have the option to provide demographic information (such as gender, birth date and general location) to us; we encourage you to submit this information to so we can provide you a more personalized experience on our site.

Orders

  • If you redeem a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, phone number and selected pet shop to collect your items) If we have trouble processing a redemption, we will use this information to contact you.

Newsletter

  • We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you subscribe from us but do not wish to receive any additional marketing material from us, you can indicate your preference on our account.
  • If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at customer.services@my.dhkspets.com.
  • You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Children Under 13

  • dhkspets.com is committed to protecting the privacy of children. dhkspets.com does not knowingly or intentionally collect personal information online from children under the age of 13.

Information Sharing and Disclosure

dhkspets.com does not rent, trade, or share Personal Information with third parties except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • We provide Non-Personal Information to interested third-parties for purposes of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Website.
  • We use both your Personal Information and certain Non-Personal Information to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends.
  • We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process served on our Website.
  • We may share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of dhkspets.com